Prima Healthcare

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Frequently Asked Questions

What should I do in case of an emergency?

In the case of an emergency, call 911 immediately.

If I see a doctor at one office, do I have to continue to go to that office?

No, you can visit any of our three offices without having to re-register. We use Electronic Medical Records (EMR) in all of our offices, which allow your information to be available at all of our Prima locations, further improving efficiency and the quality of care you receive.

What insurance carriers do you accept?

Prima accepts most insurance carriers. Please check with your insurance plan to determine Prima and physician participation with your specific plan.

What if I do not have insurance?

Prima is happy to see self-pay patients. At each visit, you will be asked to pay $85. If the services exceed that amount, you would be billed the remainder.

What should I bring to my appointment?

In order to make the most of your visit we ask that you bring the following:

  • Insurance card(s)
  • Co-payment if required by your insurance carrier
  • All medications that you are currently taking
  • Complete list of other current doctors you are seeing

Why does Prima require patients to bring medication bottles to appointments?

While this may seem like a bother to patients, it is to ensure the best possible patient care. A few of the reasons that we need to have your prescription bottles handy at your visit include:

  • Some patients are prescribed medications by multiple doctors or specialists. It is important for your primary care doctor to be aware of all medications being taken, including the dosage and frequency.
  • The Prima nurse will review your remaining refills to make sure that you do not run short before your next scheduled visit.

Why won’t my physician provide me with a handwritten prescription?

By electronically transmitting your prescription information directly to your pharmacy, we are able to ensure that all of the information is accurate and not subject to handwriting interpretation. In addition, electronic transmission guards against the possibility of you losing your written prescription.

What should I do if I need to cancel an appointment?

If you find that you are unable to make an appointment we do request that you notify our office as soon as possible, but no later than 24 hours prior to your appointment. This will allow us to effectively manage other patient’s care in a timely manner.

Do you have after hours care?

Prima offices do not provide after-hours care. However, if you have an urgent matter and are a patient of a Boardman office doctor, please contact the Medical Dental Bureau at: (330) 742-7898. If you are a patient of a Columbiana doctor, please contact the Salem Community Hospital Operator at: (330) 332-1551 for assistance.

If I call with a question for the nurse or doctor, when can I expect a call back?

Our physicians and nurses are with patients throughout the day, so it is usually not possible for them to immediately answer or return phone calls. However, we will return your call as soon as possible. To help us get back to you quickly, please leave a message with your full name, date of birth, reason for the call and a phone number where we can reach you.